A hygienic workplace supports the safety, well-being, and morale of staff members. It also ensures a safe and inviting environment for customers and visitors.
If you aren’t sure how to choose the best commercial cleaning service in Perth, this guide will help.
Here, we’ll cover tips to ensure you have the information needed to choose the ideal commercial cleaning company for your needs.
How to Choose the Right Commercial Cleaner
When researching commercial cleaners, we recommend looking for a company with these 4 key factors:
- A Tailored Approach
- Excellent Communication and Customer Service
- Proven Concern for the Environment and Employee Health
- Transparent Pricing and Clear Service Agreements
1. A Tailored Approach
Every business and workplace is different, with unique cleaning needs. For instance, a medical office will require special attention to sanitation, infection control, and site-specific training for staff.
A high-rise may require specialty equipment and training for window washing. High-traffic retail spaces may need daily cleaning to ensure a pristine environment.
Find a cleaning company with the capability to meet your facilities unique cleaning needs. A good cleaning company will customise their services according to your building’s layout, hours, foot traffic, priorities, and schedule.
2. Excellent Communication and Customer Service
A good commercial cleaning company should stand out for its positive customer service reputation.
Pay attention to your first inquiries with a cleaning company. Was their response prompt and helpful? Did they seem genuine and happy to speak with you? Were they transparent in their communication? This will serve as a good indication of future interactions and their commitment to delivering high-quality services.
3. Proven Concern for the Environment and Employee Health
Why use harsh chemicals, strong fragrances, and toxic ingredients when eco-friendly cleaning products can be just as effective? We’ve spent decades finding the best cleaning products that are effective but also better for the environment and indoor air quality.
We believe a cleaning company should have a proven track record of implementing sustainable cleaning practices and utilising eco-friendly cleaning products.
Benefits of choosing an eco-friendly cleaning company include:
- Reduced allergens and pollutants in the workplace
- Improvement in indoor air quality
- Reduced environmental impact
- Positive brand image
- Reduced exposure to toxic ingredients and harsh chemicals
At Broadway Commercial Cleaning, we are always striving to further reduce our environmental impact and use the healthiest cleaning products and cleaning practices possible.
Learn more about our green cleaning methods and eco-friendly cleaning products here: Commercial Green Cleaning Perth | ESG Cleaning Solutions.
4. Transparent Pricing and Clear Service Agreements
You should know exactly what a service agreement will cover, including a clear estimate. Vague estimates or unclear descriptions of work to be completed are signs to keep looking for a different commercial cleaning company.
Look for a commercial cleaner with:
- Transparent pricing
- Detailed quotes that indicate the exact work to be completed and when
- No surprise lock-in contracts or undisclosed fees
Why Choose Our Team at Broadway Commercial Cleaning
- Commitment to Quality and Innovation: With almost three decades of experience in the commercial cleaning industry, we’re continually evaluating and updating our practices. We take a proactive approach to updating work practices, implementing innovative technology.
- Extensive Training and Security Measures: All of our staff members must produce a current Police Clearance Certificate prior to employment. Our staff also undergoes extensive on-site training from industry experts, including site-specific systems, protocols, and security measures.
- Enhanced Communication Through Cloud Technology: Our cloud technology allows for open communication and up-to-date operational requirements. We’ve enjoyed the results from incorporating this technology and have received excellent feedback from our clients as well.
- Commitment to Health and Safety: The health and safety of our cleaners and your staff and visitors is paramount to us. Our strict health and safety standards ensure that we support a healthy, hygienic, and safe environment.
- Mid-sized Organisation with Great Agility: Our mid-sized staff allows us to provide a high level of personalisation and responsiveness.
- Environmentally Driven: Along with prioritising health and safety, we also continually strive to protect our environment. Every product we buy and every cleaning practice we incorporate is carefully and thoughtfully evaluated with the environment in mind.
- No Long Term Lock-In Contracts: We don’t need to lock customers into long-term contracts to keep them. Our results do that for us. We keep our clients coming back with our unmatched customer service, exceptional results, and consistency.
3 Mistakes to Avoid When Hiring a Cleaning Company
1. Going with the Cheapest Commercial Cleaner
We know budget plays a huge role in choosing a commercial cleaner. However, opting for the cheapest quote can cost you in other ways. Cheap cleaners may sacrifice quality or utilise subcontracted cleaners.
At Broadway Cleaning, we aim to prove that a high-quality cleaner can still be affordable. Get a free quote from Broadway Commercial Cleaning to see our competitively priced services.
2. Not Checking Reviews and Testimonials
Reading reviews and checking with past clients for feedback is one of your best resources.
Failing to check references or ask previous clients for feedback can lead to hiring the wrong cleaner for your needs. This wastes time and money and forces you to start the research process all over again.
3. Ignoring the Service Contract
It may be tempting to sign on the dotted line and toss the service contract aside, but we recommend reading it closely. Ensure you understand the agreement and ask any questions you need to.
Failing to read the contract may have you locked into a contract, paying more than expected, or not getting the services you need.
The service contract should cover:
- Acceptable payment methods
- Scope of work
- Site location
- Price inclusions, cleaning days and times
- Contract term
Questions to Ask Before Hiring a Perth Commercial Cleaning Service
Are your cleaners background-checked and insured?
It is crucial to ensure you choose a commercial cleaner with proper insurance and liability coverage. Request proof of valid insurance to ensure you are protected from liability in the event of damages or accidents during cleaning.
We also recommend asking if all cleaners have undergone thorough background checks. Our cleaners at Broadway Commercial Cleaning are fully insured and complete detailed background checks.
We hold and maintain current insurances, including public liability insurance and workers compensation insurance.
Learn more about our certifications and safety policies here: WHS / Quality – CM3 Certified Cleaning Services.
What happens if I’m not satisfied with a service?
This can be a tough question to ask a commercial cleaning company but how they answer will tell you a lot about their ethics and standards.
A good commercial cleaning company will have some type of satisfaction guarantee in place so you can trust you’ll be happy with the outcome.
We stand by our services and guarantee your satisfaction. If something is not up to your standard, we will resolve the issue promptly.
Will I have the same team for my regular cleanings?
We find that this is a commonly missed question when people are researching Perth cleaning companies. Often, people assume that the same person or team will be showing up to clean their office or facility. However, some commercial cleaners subcontract the work out. This can result in a different team showing up every time, possibly with subpar results.
At Broadway Commercial Cleaning Services, we only use in-house cleaners. We do not subcontract cleaning jobs out, meaning you can always expect consistent, exceptional results.
How often should I schedule office cleaning?
A good cleaning company should be able to tell you exactly how often your facility needs to be cleaned. Commercial cleaners should know how to evaluate the details of your space to determine the ideal cleaning schedule.
We evaluate factors such as foot traffic, layout, and the nature of your services to determine the most efficient schedule. We determine a schedule that can accomplish a clean, hygienic workplace without overcharging you for services or unnecessary cleaning visits.
Need a one-time cleaning, weekly cleaning, or once a month deep cleaning? We can support all your cleaning needs.
Learn more about office cleaning frequency and plans here: Regular & Scheduled Cleaning Services.
Can the cleaning schedule be customised to fit our business hours?
Commercial cleaning is a unique industry considering it often requires special hours. Many industries do not want operations interrupted by a cleaning crew.
A good commercial cleaning company will work around your scheduling, ensuring visitors and employees are not disturbed.
Our crew at Broadway is used to cleaning at times that work best for offices and businesses, including weekends and after-hours.
Professional Perth Cleaners Tailored to Your Company’s Needs
We recommend hiring a commercial cleaner with tailored services, exceptional customer service, proper certifications, transparent pricing, and eco-friendly methods.
At Broadway, we implement these factors into everything we do. Our strong customer service, transparent communication and pricing, and sustainable methods have been our foundation for almost 30 years.
Contact Broadway Commercial Cleaning to learn more about our custom commercial cleaning services or for a free quote.
